Computer Self-Help

Diagnosing computer issues

If your computer is not working right, be prepared to call someone for help. It’s great to have an IT department but most of us don’t. Users often end up spending long hours on the phone with far away tech support not getting much fulfillment. That’s why you have Will Get I.T. Done

Before the steam whistles out of your ears, proactively give us a call. We want to help and we’re good at it. It costs more in time, frustration, and lost work to wait and hassle with the distant tech help.

Before you do, if you’re comfortable with them, try these suggestions:

  1. Check the connections. Are the cords ok? They can be damaged by being stepped on or vacuumed, or who knows what.
  2. Does the monitor say something like “The display is working, but no signal present?” If so make sure it’s plugged in.
  3. Is the computer on? Are lights on? Fans making noise? If it’s on and not responding, push and hold the power button until it turns off, or unplug it, wait a few seconds, plug it back in and try again.
  4. Did you just run a program you downloaded and might have infected your computer with a virus? If so, it might be better to get service, or you can try a online virus scanner at http://housecall.trendmicro.com
  5. No internet? Did you pay your bill? Look at the modem. Is the Internet light lit up? You might try unplugging and plugging back in your modem and router’s power cords to reset them.
  6. Do you get a blue screen with incomprehensible information on it? If so, 1st just reboot it, if it keeps coming back, it might be time for a new operating system. When I perform this service I generally replace the hard drive if the computer is 3 or more years old. It is a minor additional expense that prevents a bad hard drive from causing a quickly recurring problem.
    The computer may say to put the O/S disk in and reinstall Windows. Note however that that disk usually wipes the hard drive clean and will destroy any of your personal data. Make sure you understand what you’re doing and have backed up anything important to you. Once this has been done the chances of data recovery drop dramatically.
  7. Are you losing money hassling with your equipment, and what is the financial situation like? Computer Services cost money, and so does lost work.

Consider calling us. We’re committed to getting you back to your focus and minimizing the stresses of technology.

by William Small