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Will Small is a supremely customer focused technology genius. He makes complexity make sense and technology work for me. Will guided me through the purchase of some important hardware upgrades, including a MacBook Air with both the Apple and Windows operating systems. Swipe three fingers across the keypad and I can go from Mac to Windows. Very cool as I learn the Mac. If I have a glitch on a business trip to Eagle, Idaho or wherever, Will can remotely access my machine and have it fixed before my presentation starts. I call him a miracle worker, but for him it’s just part of his daily “can-do” routine.