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“I was on the phone for 2 days,a total of 15 hours with iyogi, a tech support company transfered to me by Microsoft. The problem was unresolved. They suggested I reformat my computer and start from scratch. I said no way! I’ll wait till Will returns from vacation. When he came he found the problem and had it figured out in an hour. WOW! I had spent all that time with 3 different techs at iyogi. Will took care of me in 3 hours total. With out reinstallation. I was so thankful I did not have to spend hours re-installing programs. He even wrote a letter to iyogi asking for a refund for me. Thanks Will!” Stan died May 2, 2012. He shared stories of a full life with me. http://monroegallery.blogspot.com/2012/03/stan-stearns-dies-captured-immortal.html  Thank you Stan.